Customer Service Agent – Call Center

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Job Description

Customer Service Agent – Call Center

Customer Service Professionals with Insurance experience, are you ready to apply your expertise to bigger and more challenging projects?  NESC may be just the partner you’ve been looking for. We are an industry-leading, full-service staffing agency, providing everything from skilled engineers to Warehouse/Manufacturing professionals for some of the nation’s largest industries, from Telecommunications, Defense and Aerospace to Pharmaceutical, Petrochemical, Biotech and many more.

One of our top clients has immediate openings in their Customer Support operations.  They are seeking 200+ Customer Service Agents to join their team!  Positions are filling quickly so apply today.  Our recruiters will work directly with you, getting to know your career needs and your skill sets so that we can connect you with just the right opportunities. Whether you’re looking for part-time, contract or full-time positions, we maintain long-standing relationships with a wide range of top companies who are looking for candidates with your exact qualifications.

Competitive wages offered  depending on experience.  In addition, candidates can earn exciting weekly incentives through the on-site performance program!  Call us to learn more about sign-on bonuses too!

Let NESC work with you to help you build the career you’ve always wanted. Contact us today—we’re looking forward to meeting you!

Customer Service Representative – Call Center – Accident and Health Agent – Customer Service Agent – Entry Level Insurance Agent – Inside Sales 

Call Center Job Summary
As a Customer Service Agent you will be helping people nationwide with setting up their Health and Accident Insurance. You will be receiving inbound/outbound calls throughout your shift.  Candidates that have experience with a License may be able to earn more hourly.

The Customer Service Agent is the front line representative of the call center.  This individual is responsible for handling inbound sales calls.  The agent will review plan information and answer prospect’s questions regarding insurance options, with the goal of closing the sale by enrolling in coverage.  The agent will be closely aware of call center policies, procedures and company/client goals and will strive to meet those goals.  Agents must meet various productivity and quality levels established by their specific program.  Customer service and/or sales experience, excellent communication skills, attention to detail, computer proficiency, and a process-orientation are paramount in an effective agent.

Day to Day Responsibilities Include:

  • Educate and assist customers regarding the purchase of an insurance plan.
  • Complete a needs analysis to identify the best product for the customer.  Goal is to determine best plan for the caller and enroll them in the plan of their choice.
  • Review plans and quote premiums.
  • Follow a call plan focused on sales and compliance.
  • Maintain schedule adherence (attendance, punctuality, use of AUX time)
  • Willingly accept and implement feedback to improve sales performance.
  • Adhere to all position-specific administrative policies, including but not limited to confidentiality, non-disclosure, and program-specific material usage.

Customer Service Representative – Call Center – Accident and Health Agent – Customer Service Agent – Entry Level Insurance Agent – Inside Sales

Job Requirements

Requirements for Customer Service Agent:
Working as a Call Center Agent, you must have excellent communication skills, both verbal and active listening skills.  As the customer facing entity for our client, you must be able to represent the professional and knowledgeable qualities they are looking for.

Additional Qualifications Include:

  • High school diploma / G.E.D
  • Current Accident and Health Insurance license (or desire to obtain)
  • Prior sales / customer service experience in a related environment (sales/service, call center preferred).
  • Assertive sales orientation.  Have a passion for helping people through sales.  Must possess the drive to close the sale.
  • Demonstrated strong process-orientation and attention to detail.
  • Demonstrated aptitude to learn, absorb, and actively use complex information.
  • Computer literacy.  Ability to use multiple computer programs at one time.

Customer Service Representative – Call Center – Accident and Health Agent – Customer Service Agent – Entry Level Insurance Agent – Inside Sales 

NESC—we have the opportunities you’re looking for!
Apply now!


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Job Snapshot:
Full-Time, Travel - None, Experience - At least 1 year(s), Degree - High School Based off Experience, Incentives Program, Sign on Bonus Insurance, Healthcare - Health Services, Sales - Marketing Customer Service, Sales, Insurance